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🆘 Getting Help

Need assistance with Educator Tools? Here's how to get support.

🔍 Before Asking for Help

Tip

Try these steps first - they solve most problems!

  1. Check the FAQ and Troubleshooting - Your question might already be answered
  2. Read the relevant guide - Review the documentation for the tool you're using
  3. Search the wiki - Use Ctrl+F (or Cmd+F on Mac) to search for keywords
  4. Restart Minecraft - Many issues are fixed by restarting the application
  5. Check for updates - Make sure you have the latest version of Educator Tools

📚 Quick Help Resources

📖 Documentation (You Are Here!)

🎥 Video Tutorials (Coming Soon)

Video guides and demonstrations will be added in the future.

🐛 Reporting Problems

Note

Use bug reports when something isn't working correctly or you encounter errors.

If you found a bug or something isn't working correctly:

1. Check if it's already reported

Visit the Issue Tracker and search for your problem.

If someone already reported it:

  • ✅ Add a comment with your experience
  • ✅ Click the 👍 reaction to show it affects you too
  • ✅ Subscribe to notifications for updates

2. Create a new issue

If your problem isn't listed, create a new issue:

Go to: Create New Issue

Info

Include detailed information - the more details you provide, the faster we can fix the problem!

Include this information:

Problem Description:

  • What were you trying to do?
  • What happened instead?
  • Is the problem consistent (happens every time) or occasional?

Your Setup:

  • Minecraft Education version (found in Settings → About)
  • Educator Tools version (check the pack name in Behavior Packs)
  • Platform (Windows, Mac, iPad, Chromebook)
  • Number of players in the world when the problem occurred

Steps to Reproduce:

  1. Step-by-step instructions to recreate the problem
  2. Be as specific as possible
  3. Example: "Open Educator Toolbox → Click Teleport → Select 'All Players' → Click..."

Tip

Screenshots and videos help tremendously! A picture is worth a thousand words. Consider recording a short video showing the problem in action.

Screenshots or Videos:

  • Include screenshots if possible (helps us understand the problem faster)
  • Videos are even better for complex issues
📋 Example Bug Report

Title: Timer Boss Bar doesn't appear for students

Description: When I create a timer and start it, the Boss Bar shows on my screen but not on student screens.

Setup: - Minecraft Education 1.20.12 - Educator Tools v2.1.0 - Windows 11 - 15 students in the world

Steps to Reproduce: 1. Open Educator Toolbox 2. Click Timer 3. Click Create 4. Set timer to 5 minutes 5. Click Start 6. Students report they don't see the Boss Bar

Screenshots: [Attach screenshot showing timer on teacher screen] [Attach screenshot from student showing no timer]

💡 Feature Requests

Note

Use feature requests to suggest new tools, improvements, or enhancements to existing features.

Have an idea for a new tool or improvement?

1. Check if it's already suggested

Visit the Issue Tracker and search for your idea.

If someone already suggested it:

  • ✅ Add a comment explaining why you want it
  • ✅ Click the 👍 reaction
  • ✅ Share your use case (how you'd use the feature)

2. Submit a new feature request

Go to: Create New Issue

Label it: Feature Request

Tip

Describe your classroom scenario! Explain the teaching problem you're trying to solve - this helps us design the best solution.

Include:

What feature do you want?

  • Clear description of the new tool or improvement
  • Example: "Add a mute student feature that prevents specific students from sending chat messages"

Why do you need it?

  • Explain the classroom problem it would solve
  • Share your teaching scenario
  • Example: "During presentations, some students distract others with chat messages. This would let me temporarily mute them without removing chat entirely."

How would it work?

  • Describe how you imagine using the feature
  • Include where it would appear in the menus
  • Provide step-by-step usage example
📋 Example Feature Request

Title: Add "Mute Student" feature to prevent chat spam

Description: A tool that prevents specific students from sending chat messages temporarily.

Why: During presentations or focus activities, some students distract others by spamming chat. I want to mute them without disabling chat for everyone, since chat is useful for questions and collaboration.

How it would work: 1. Open Educator Toolbox → Classroom Control 2. Click "Mute Players" 3. Select student or team to mute 4. Toggle mute ON/OFF 5. Muted students see "You are muted" when trying to send messages

Use case: During presentations, mute all students except the presenter. During independent work, mute individual students who are being disruptive.

💬 Getting Community Help

Can't find an answer in the documentation? Ask the community!

Tip

Direct support is not available, but you can get help from experienced educators and community members who use Educator Tools.

🎮 Minecraft Teacher's Lounge (Facebook)

Facebook Group: Minecraft Teacher's Lounge

  • Active community of educators using Minecraft in classrooms
  • Ask questions and share experiences with other teachers
  • Get tips and activity ideas from the community

💬 Minecraft Education Discord

Discord Server: Minecraft Education Community

  • Real-time chat with educators and Minecraft experts
  • Channels dedicated to different topics and tools
  • Quick answers from experienced community members
  • Share resources and classroom activities

To join: Look for the official Minecraft Education Discord server

Note

When asking for help in community spaces, include details about your problem (what you tried, what happened, your Minecraft version) to get the best answers!

🤝 Contributing to Educator Tools

Want to help improve Educator Tools?

👥 For Non-Developers

  • 🐛 Report bugs - Help us find and fix problems
  • 💡 Request features - Share your ideas
  • 📝 Improve documentation - Suggest clearer wording or missing information
  • 🎓 Share activities - Post your classroom activities using Educator Tools

👨‍💻 For Developers

See the Developer Documentation for information on:

  • Contributing code
  • Setting up a development environment
  • Creating pull requests
  • Understanding the codebase

⏱️ Response Times

Note

Educator Tools is a community project. Response times may vary based on complexity and available maintainer time.

🐛 Issue Reports: We try to respond within 7 days

💡 Feature Requests: May take longer to evaluate and implement

🚨 Urgent Bugs: Critical bugs affecting many users get priority

Help Improve This Guide

Found this help guide confusing or incomplete?

  • Create an issue suggesting improvements
  • Let us know what information is missing
  • Tell us what wasn't clear

Your feedback makes the documentation better for everyone!

📝 Share your feedback directly!

Help us improve Educator Tools, it only takes 3 minutes.

Take the Feedback Survey →

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